Privacy Policy

Version: 1.0.1
Published: Nov.1st 2022

FaithEgo Eyewear are committed to the protection of your personal information in accordance with applicable privacy laws inluding GDPR and CCPA.

This policy (the “Policy”) sets out how we collect, use, manage, transfer, disclose, and store personal information in the course of doing business. You agree that this Policy applies to you as an individual and is separate from, and does not amend or modify, any contractual arrangements between you or your organisation and us, nor create any rights in you under any such contract. The examples contained in this Policy are illustrations only and are not intended to be exhaustive. If you do not agree this Privacy Policy, please do not place any order. If you have register any account, you can send us an email to delete related informations.

WHAT PERSONAL INFORMATION WE COLLECT

As part of our operations we collect all the personal information initeracted on this website. The specific personal information that we may collect or hold will depend on the context in which we collect it, and may include your name, telephone or mobile phone number, addresses, tax file number, order detail and details of transactions you conduct through our website or through other channels and of the fulfillment of your orders, and any other personal information you or a person ostensibly authorized by you submits to us, as well any other information that we consider necessary (such as information about your opinions) to perform our functions and activities (which may include details of your visits to our website and information collected through cookies and other tracking technologies including your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access).

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in a number of ways, including:

where you provide information directly to us, including through our website or when you participate in promotions or competitions run by us;
where you interact directly with our employees and such other persons acting for us or on our behalf, such as our customer service team, including from electronic queries sent to us via email;
where you provide information directly to us during a recruitment process;
from third parties, such as our service providers;
through marketing and business development events;
where you provide feedback to us;
from related entities in our corporate group; and
from publicly available sources of information.

PURPOSE OF COLLECTION, USE AND DISCLOSURE

We collect, use and disclose personal information for the primary purpose of conducting our business, which includes:

providing and managing the delivery of our services and products, including processing orders and delivering products;
collecting and disclosing personal information to our related companies in connection with our operations;
in the case of potential employees, assessing a person’s application for employment with us, and verifying your details and contacting your references;
researching and assessing our services and products to identify possible improvements, including collecting, using, and disclosing details about your usage patterns and interests;
responding to an inquiry or request;
compiling and maintaining a mailing list and communicating with persons on those lists, including marketing our own products and services to you.Please see section 8 of this Policy for further information about this, including how to opt-out of marketing communications;
fulfilling obligations to, and cooperating with, government authorities, courts , regulators or law enforcement agencies in connection with inquiries, proceedings or investigations by such parties anywhere in the world or in order to enable us to comply with our regulatory requirements or to respond to regulators;
resolving disputes or addressing complaints;
protecting our property, rights, and security, and the rights, property, and security of third parties or the public in general;
doing something that one would reasonably expect us to do using the information;
disclosing business-related data and information (including personal information) to potential buyers or other successors (and their advisors) in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, insolvency, liquidation, or similar proceedings;
where you otherwise provide your consent, whether express or implied; and
where otherwise required by law.

In conducting our operations, we may share some of your personal information with, or receive personal information from, third parties such as outsourced service providers and contractors. Unless you have agreed otherwise, these parties are not allowed to use your personal information for any other purpose except to assist in conducting our business. We take reasonable steps to ensure that such third parties are subject to confidentiality requirements and to obligations to process personal information in compliance with the same safeguards that we deploy. In particular, we may disclose your personal information:

to third party technology providers which are online solutions we use to process customer orders and manage internal human resource functions;
to couriers and other logistics service providers to deliver products and services to you;
through Electronic Data Interchange (EDI);
in the case of employees, to third parties that manage our payroll system;
to any other third parties carrying out our functions;
to other service providers or referral partners in order to provide our services to you, or to assist our functions or activities (such as law firms);
where you otherwise provide your consent, whether express or implied; and
where otherwise required by law.

When you visit our website and place order, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping;
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We will also store comments or reviews, if you choose to leave them.

About Payments, we accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

STORAGE AND SECURITY OF PERSONAL INFORMATION

Where we hold your personal information, we will take reasonable steps to ensure that the information is secure and may only be accessed by authorised persons. Where we store your personal information electronically on our database, we use secure servers and there are restrictions as to who has access to that information through password protection. All hardcopies of personal information are stored in secure areas.Please notify us immediately if you believe there has been any unauthorised access to your information.

Although we take reasonable steps, we do not control how a third-party partner may use your data. Please note that third party recipients of personal information may have their own privacy policies and we are not responsible for their actions, including their handling of personal information.

We keep personal information as long as it is reasonably necessary for the purposes described in this Policy or otherwise in compliance with our or our service providers’ data retention policies.Certain information may be retained until the time limit for any legal challenges has expired or in order to comply with regulatory requirements regarding the retention of such personal information.If you have provided us with personal information in the course of applying for employment with us, and your application has not been successful, we may keep your personal information in case a suitable role becomes available.Where applicable, if any personal information that we hold is no longer required for the purpose for which it was collected and no applicable law requires us to retain that information, we will take reasonable steps to de-identify or destroy the information.

ACCESS AND CORRECTION

We will take reasonable steps to ensure the personal information we hold is complete, up to date and accurate, so far as it is practicable for us to do so.

Applicable data protection laws may give you the right to access and correct personal information that we hold about you.You may request to access or correct the personal information we hold about you by contacting our Privacy Officer.Please see the contact details below.We will comply with our obligations to provide you with access to your personal information and to correct any inaccuracies we are informed of in accordance with applicable data protection laws.Where permitted to do so, complying with your request may be subject to a fee to meet our associated costs and with respect to accessing your personal information, there may be certain categories of information we are entitled not to provide.

Subject to next paragraph, if personal information we hold about you is incorrect, we will, on your request to correct it or where we are satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading, take such steps as are reasonable in the circumstances to ensure that the information is corrected.

If you request us to correct personal information that we hold about you and we refuse to do so, we will, to the extent reasonable, provide you a written response as to our reasons.

PRIVACY OF CHILDREN

Our websites are not intended for children under the age of 13 years.In addition, we do not knowingly collect any personal data from children under the age of 13 years.The children’s products that we may offer for sale on our websites are intended for purchase by adults only.No-one under the age of 13 years should provide any personal data through our websites.

DIRECT MARKETING

From time to time, we may use your personal information for direct marketing purposes (for an indefinite period). Where required by law, we will ask for your consent before conducting any of these types of marketing.This includes sending you updates about our products and offerings. When we contact you, it may be by mail, telephone, email or SMS.

COOKIES POLICY

When visiting our site, FaithEgo will place a “cookie” on your browsing system. A “cookie” is a piece of data that is sent to your browsing system to allow for an optimized experience on our site. Persistent and session cookies on your browser will allow us to remember your login information and cart items when you return to our site. Parts of these cookies will be deleted when you close your browser, or log out of your account on FaithEgo.com. We recommend allowing the use of cookies so we can provide the best online experience possible, however, if you wish to browse privately, without the use of cookies, you may instruct your browser to do so.

CHANGES TO THIS POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

GDPR PRIVACY POLICY

For Social Login, we collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email: service@faithego.com. When we received the request, we will send you an email for confirming the request. You can follow the email and detele your data.

For Facebook Comment, we embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update.

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